Skip to content

Platform and Data Services

Citi provides a secure platform for you to integrate our connectivity options with your technology suite – while providing greater visibility, more control over transaction processing, and easy access to business intelligence to power your growth.

payments

CitiDirect®

Citi's next-generation, award-winning online banking platform CitiDirect® provides one-click access to global transaction capabilities using an intuitive and user-centric workflow. CitiDirect helps you manage accounts, payments, receivables, liquidity, trade, foreign exchange, and global reporting, and supports numerous transaction types across the globe.

CitiConnect®

CitiConnect supports global file standards such as ISO 20022 XML, while providing one-window connectivity to Citi products with multiple solutions, from CitiConnect for Files to CitiConnect API. Straight-through processing and straight-through reconciliation improve transaction speed and data accuracy, limit manual intervention and help reduce your costs.

Digital Onboarding

Digital Onboarding allows you to open accounts, manage product documentation online for 49 countries, and more with improved visibility of every request. Digital Signer Management functionality also allows you to update account signatories digitally by deleting, adding or amending authorized signers directly in CitiDirect across 44 countries in real time.

Data Intelligence and Analytics

Our integrated connectivity options are fundamentally driven by data intelligence and analytics. Leveraging AI and machine learning, Citi solutions can optimize your treasury program with existing data and provide guidance on how to approach your future needs.

Billing & Statements

Citi provides up-to-date reporting of balances and transaction postings via Account Statements to support your cash reconciliation needs as well as control of working capital intensive business operations.

AI is powering Citi’s next chapter, elevating how we serve our clients and modernizing how we operate

We’re accelerating this transformation through a strategized AI approach that looks to reimagine client experiences, streamline operational processes, mitigate potential risks, and equip our teams with advanced AI tools to help deliver smarter, faster, and more impactful outcomes. Learn more about our 5-pillar approach.

11 billion +

API calls processed YTD

90+

Markets served globally

130+

Currencies transacted

*As of November 2025

Manage your funds in real-time

Transforming the Client Experience

Listen as Naveed Anwar, global head of TTS digital and data at Citi, discusses Citi’s use of data and customer feedback along with Citi’s new AI advancements in data analytics via AI, machine learning and robotic process automation.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

Are you an existing Citi Client?

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

How can we help?

info icon

Please be advised that this form is not intended for urgent inquiries or servicing requests. For such matters, kindly contact your Citi representative directly.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

Select your location and contact our Citi Customer Service using the method(s) below.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

To help us put you in contact with the right person, please provide the information below.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

To help us put you in contact with the right person, please provide the information below.

0 characters (Minimum 80)

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

Thank you for contacting us.

thank you icon

Someone from our team will be in touch shortly.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

To help us put you in contact with the right person, please provide the information below.

info icon

Kindly note that our services are exclusively available for businesses in the countries shown in the headquarters location list above. Should your country not appear in this list, we regret that our services cannot be provided at this time.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

How can we help?

info icon

Please provide an answer to at least one of the above fields before continuing and do not share personal or account information in your comments submission.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

To help us put you in contact with the right person, please provide the information below.

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

Please contact us at the method below.

For comments, questions or concerns relating to the processing of your personal information, please navigate to the following page: Citi’s privacy contact form 

Contact us

Citi customer service representatives are available to answer your questions and help you find what you need.

Please contact us at the method below.

For comments, questions or concerns relating to the processing of your personal information, please navigate to the following page: Citi’s privacy contact form